Cruiselink FAQs

 

If you have any questions about our Cruiselink service, we recommend checking the list below of our most frequently asked questions. If you still have any queries, please feel free to contact us.

 

1. Where will the coach drop us off? Will we need a taxi to the dock?

You will be taken direct to the ship side on arrival at the dock, with no need for any additional journeys.

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2. Will I need to carry my own suitcases onto the ship?

Your main luggage will be taken on board the ship to your cabin for you, leaving you to check in with just your hand luggage.

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3. Can we travel the day before our cruise departure?

We only operate on the day of the cruise and can only take passengers who are boarding the ship that is sailing that day.

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4. How much luggage can I take with me?

If your cruise is less than 21 nights then there is no restriction on the amount you can take. If it is longer than 21 nights then the limit is no more than 3 suitcases per person. Each item must not exceed 20 kg (44lb).

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5. I am disabled. Will I be able to travel with you?

Eavesway Travel Ltd welcomes passengers with disabilities. However we do need to be made aware of any disability at the time of booking so please contact our reservations team so we can make sure that we are aware of your specific requirements.

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6. I use oxygen, am I allowed to take it onto the coach?

We can allow liquid oxygen to be taken into the seating areas, but pressurised containers must be placed in the hold.

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7. Can I reserve a specific seat number?

Unfortunately it is not possible to do this; you choose your seats when you board the coach. We can put a request on your booking but this is NOT guaranteed.

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8. How long is the journey, will there be a break?

Depending on which point you have joined the coach there will be one or two comfort stops; these are not scheduled stops and the point will be decided by the driver on the day of travel. Passengers from all points will arrive at the ship early afternoon in plenty of time for sailing.

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9. What if I am late, will the coach wait?

If you are delayed please contact us by telephone as soon as possible, the coach can only wait for a maximum of 15 minutes.

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10. We are doing two cruises back-to-back, can we still book a return?

Providing both cruises are above three nights duration, there is no problem for you to book a return.

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11. My friend is joining the coach at a different pick up point; will we be on the same coach?

Unfortunately, there is no guarantee that you will be on the same vehicle.

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12. Are refreshments available onboard?

We do not provide or sell refreshments on our coaches, but there will be refreshment stops at service stations and rest areas, where you are free to make use of the facilities.

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13. What facilities are onboard the coach?

Normally all coaches are equipped as minimum with air conditioning, reclining seats, seatbelts, WC and washroom facilities. The majority of our vehicles also include complimentary WiFi - this is being gradually installed across our entire fleet.

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14. What time do we leave the dock on our return?

The coach will leave once all passengers are onboard, or when permission to depart is given by Cruise Life officials. Your disembarkation time will be given to you by your cruise line onboard ship.

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15. When do I have to pay for my booking?

Payments for are typically made at time of booking. If this isn't possible, we ask that you make payment no later than six weeks prior to your departure.

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16. How can I pay for my booking?

We accept Credit or Debit Card payments (excluding American Express), or you can post a cheque. There is no charge for paying by card.

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17. What happens if I have lost my ticket?

If you know your details to your online account, you can access all of your bookings via our website. Otherwise, please contact our office and we will be more than happy to resend your ticket.

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18. Can I have my ticket emailed to me?

When booking online your ticket will always be emailed to you so you can print at home. If you book through our office, your ticket will be posted unless you ask otherwise.

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19. What happens if I need to cancel?

Please contact us as soon as possible. All cancellations are subject to a £25.00 per person cancellation charge providing you give us at least 21 days notice before your departure date. Any cancellations made within 21 days of departure will incur a 100% cancellation charge.

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20. What happens if I need to change my booking?

Please contact us as soon as possible so we can amend your booking. We will only charge you the difference in cost for a different pick up point or year of travel, and there will be no admin charge.

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21. I have lost an item of luggage - what should I do?

Please contact our offices as soon as possible. If your item has been handed in to us, you can either collect it from our offices or arrange for a courier to collect it from us during office hours, or if it is a small postable item we can post this to you and invoice you for the cost.

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22. Do I have to wear a seatbelt?

Coach passengers are legally required to wear seat belts at all times; it is your own responsibility to ensure you comply with the law.

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Get In Touch

 

Address:

Eavesway Travel Ltd, Bryn Side, Bryn Road, Ashton-in-Makerfield, Wigan, England, WN4 8BT

 

Phone:

+44 (0)1942 727985

 

Offices open Mon-Fri 9am-5pm, Sat 9am-1pm (excl. Bank Holidays)

 

Fax:

+44 (0)1942 271234

 

Email:

sales@eaveswaytravel.com

Contact Details

Eavesway Travel Ltd

Bryn Side, Bryn Road

Ashton-in-Makerfield

Wigan

WN4 8BT

Tel: +44 (0) 1942 727985

Fax: +44 (0) 1942 271234

Email: sales@eaveswaytravel.com

Offices open Mon-Fri 9am-5pm, Sat 9am-1pm

(Excluding Bank Holidays)

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